Wednesday, May 02, 2012

Dear BarclayCard...

Barclaycard OnePulseI like two in ones. Go-fast estate cars. Choc-biscuits. Fridge-freezers.  The idea of a Swiss knife usually works: unless you're after something heavy duty, it does the everyday jobs well -like corking a wine bottle and spreading chese on a ciabatta. So I thought if the concept works for picnics, it might help reducing the number of cards I've got to carry and went for a Barclaycard that does Visa and Oyster. 
Turns out two-in-ones are good for tools but combo's don't really work in the financial world, just like for food -just like a surf'n'turf never does justice to either.
See for yourself my email to Barclays. What do you think?

Dear Barclaycard,

A while back I moved from a Platinum card to a Barclaycard-Oyster. I thought the process was pretty clunky when you got me to re-apply for a new card, having been a customer for about 10 years but never mind.

You sent me a brand new card a few months ago and I thought I'd better check if my Oyster card would be transferred. The call centre agent told me "yes". Turns out it's the wrong answer.

Could you please fix this?

PS: I don't really care who's right or wrong, that TfL is not Barclays, etc. The card says Barclays, so you really ought to pull yourselves together and resolve this.

Thanks in advance,


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