My questions to Barclays Cycle Hire managers

Thanks for your email,

It comes right in time. Together with other users, we were stuck at Waterloo yesterday around 1900 as all neighbouring stations were full. No staff was at hand to help of course.

I really do like the Boris Bikes, but unpredictability makes it hard rely on.

Just this week, for instance:

• no more bikes at Waterloo on Tuesday shortly after 0800 (it's usually empty after 0830 anyway), missed my train and wasted 30 mn
  

• picked up a bike from Red Lion Square on that same day and tried to return it in Covent Garden, circled for 15mn to find a docking point

Here are some suggestions to improve the service.

• Add more capacity in Waterloo. I mean way more, as London is clearly under-served compared to Paris: http://richmondtransits.blogspot.com/2010/09/boris-bike-vs-french-velib-unfair.html
  
• Busy stations need more staff to replenish and empty slots in the mornings and evenings
• The maps on the service points are next to useless: the detailed one should list station names (as it's hard to figure out which station indicated by the computer is which on the map) and the map of the larger area should indicate Boris Bikes stations.
  
• Also, they should always point to the North as normal maps.
  

Could you let me know what you're planning to do to address those points?

Regards,

Ludovic Windsor

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From: Transport for London <Transport_for_London@info.tfl.gov.uk>
Sent: Wednesday, October 12, 2011 10:26 AM
Subject: Information for Barclays Cycle Hire members

If you are having problems viewing this email, you can view an online version To ensure our email updates are delivered to your inbox, please add Transport_for_London@info.tfl.gov.uk to your email address book Dear Mr Windsor, As a member of Barclays Cycle Hire, I thought you might be interested in taking part in an online "Meet the Managers" forum we will be running on Tuesday 18 October, from 19:00 to 20:30. The forum will provide you with the opportunity to contact both myself and other senior managers with any questions or suggestions you may have about the scheme, for example, regarding its operation or future plans. The scheme has now passed its first anniversary and we would welcome your input. To join in the live forum, please visit tfl.gov.uk/meetthemanagers Alternatively, if you will not be available to join us, we would be happy to receive your questions in advance. Simply email your questions to us at bchmeetthemanagers@tfl.gov.uk Yours sincerely, James Mead Head of Operations, Barclays Cycle Hire Transport for London These are our customer service updates about Barclays Cycle Hire. To unsubscribe, please click here Copyright in the contents of this email and its attachments belongs to Transport for London. Any unauthorised usage will infringe that copyright.