Open letter to Plaxo

The great things with blogs is to be able to post anything. Like rants about customer service or else.

In this case, here's an open letter to Plaxo, a service I thought was very useful.


Guys, about the fact your Outlook connector will now be a pay service....

I believe this is a strategic mistake, just wanted to post my thoughts.

I started to use Plaxo years ago as a way to back-up and synch my contacts and calendars. Worked pretty well so far, allowed me to move job without loosing my electronic brain -despite some (severe) technical glitches (with the Yahoo! and Gmail contacts synch).

You then introduced "social" features and many of my contacts now refuse to update their details because of privacy concerns and also as they don't see the point signing onto another service. The Plaxo Pulse has thus reduced the value of your mainstay service. That's bad.

Now, with making the Outlook synch a paying service, I can see that the user base will shrink massively as people won't synch their address books anymore and see even less point in updating their own details. That's worse.

While I understand nothing can remain free forever, I believe that you're making a strategic mistake.

Best,

LW>

My do Barclays offer Oyster on a Barclaycard if they can't manage both seamlessly?

I've got a Barclaycard. It used to be Gold (no idea what it add to the standard, but it's a bit cooler).

Used to be, because I had the idea to try the new Barclaycard with an Oyster card on it -probably so that both the government Big Brother and the Barclays Little Brother (or is it the other way around) has the possibility to always know where I am on the underground network.

The least I can say is that the customer experience isn't very seamless.

First, you have to give up your gold card and reapply for a new Barclaycard -which they don't make in any other metal than standard plastic. Since I never really saw the benefits of the Barclaycard Gold, it did not bother me but it's daft from a marketing standpoint (why create product tiers if you can't carry them across your portfolio?).

More annoyingly, you have to reapply for a direct debit, send the form, etc... They can't do it for you, nor have they the intelligence to pre-fill the form you send them. #fail, as I tweeted today.

Then, if you loose your card and get a replacement, they're not smart enough to relink the Oyster and the Barclaycard. They probably call it a daftcard?

So, when that lady (or whatever gender is that made up name meant to confer) sent me an email with the following question, here was my reponse:


Aderemi Ademola
Oyster Customer Services Manager
tfl.gov.uk/oyster

"We hope you are satisfied with the level of service you have received."

Quite frankly? No.

I've got my Oyster on my Barclaycard -it's the same card! Why do I have to deal with all that then?

A commuter's week...

This week, I'm wondering why we have to make do with third world infrastructures? Of course, we should have adequate sewage systems. Of course, we should not have level crossings in densely populated areas.

Monday: storm causes sewer discharge in Thames -900 thousand tonnes it seems.

Tuesday: the BCC pushes a reoport saying Heathrow must be expanded to add £30b to the economy. For me, I'm very sceptical of those hair raising figures pushed by the aviation lobby: "John Stewart, chairman of campaign group Hacan, argued that the report contradicted previous findings, saying the Government’s own figures suggested the benefits to the economy would be £5bn over 70 years."

Nothing about the indirect costs of course, no mention of alternatives such as shutting down 2, 3 or 4 airports around London to move them in the Estuary or developping high speed trains.

See my other posts on LHR Expansion.

Wednesday: train delayed because of incident at the White Hart Lane level crossing. Just like the one reported here:
Sheen Lane crossing most misused in Britain (From Richmond and Twickenham Times)

While I'm on about the level crossing, we may eventually get a level crossing in North Sheen -I've been campaigning for years and lobbying MP Susan Kramer. Not before 2010 it seems though....

In the meantime, schoolchildren will probably continue to jump it.

Still on about level crossings, our MP's met with Network rail, but with little results it seems.

See my previous posts on the level crossings.

UK, London, transportation, rail, railways, level, crossing, north, sheen, richmond, heathrow, heathrowexpansion, LHR, richmondtransits.blog

Sourdough Instructable

I found a nice instructable for Sourdough Bread, with lots of pictures. The blog post from

Personally, I have tried the "Dutch oven" method with in a cast iron pan with a lid but not everyone has one.
I prefer "freeform breads", with a thick crust: I preheat my oven to the max temperature and use a tray with ice cubes: I posted the receipe here.

I also keep using the same sourdough: I keep it in a litre glass jar and refresh it every week. If it smells too much, I throw away half and refresh again. If it turns orange or green, you would have to throw it away and start again.

Over the last 2 WE, I've added 2 handfuls of lineseed and another 2 of sunflower seeds, and used either my favourite Shipton Mill's  "malthouse" flour I got from Olivers in Kew or the Doves malthouse flour (Waitrose).

Tags: bread, sourdough, recipe, foodings.blog.uk

Ramblings on the US healthcare systems

I could not help myself to comments on this post: Health insurance versus health - Boing Boing

Just some facts:
- the US spends almost twice as much on health (about 16% of the GDP) than France
- yet, France has "free" care and a much higer life expectancy (one of the highest in the World, certainly the highest in France or top 3, depending on the stats.
- there is a good basic service, supplemented by US style private insurance
- you can also go to a commercial hospital, go see a GP privately, etc...

In the end, you have to rationally accept that some services (street lighting) will never be profitable and should stay public. Not only this, but you should also accept that the nation overall has to pay for a minority (education is another example).

For others, it is debatable whether competition is a great benefit for the consumer to enrich shareholders if prices aren't going to go down. The failure of UK rail privatisation, with higher prices and not much other benefits, is an example.
But deregulation was good for telecoms -remember those international call charges 30 years ago? Do you think we'd have the iPhone and Blackberries if telephones were ran by the Bells and AT&T?

Back to insurance, I'm left to wonder why Americans still accept an unfair and expensive system?
My best guess is it's the weight of lobbies in Washington, where policy has ceased a long time to be in favour of the majority of citizens.

healthcare, US, richmondtransits.blog

What is the use of roadside census?

I happenned to be caught in tailbacks caused by a roadside census, like this one: Roadside census causes rush-hour chaos - Halifax Today.
It was in Lionel road, a busy cut-through to the M4 from Kew Brige.

I'm not sure what is the point of delaying people who already have a long journey?

They did not stop me, but if they did I would have declined to answer: no thanks to more traffic jams!

London, roads, traffic, transportation, richmondtransits.blog

Are London Taxis and tube really the best

The BBC reports today that London's taxis [have been] voted world's best. The article is quite un-interesting overall, with a quote from the Licenced Taxi Drivers Association and a reference to the source at the very end: a survey of 1400 travellers commissionned by Hotels.com. It just says they're not particularly good value for money.

Unfortunately, there's nothing on their web site to check on the methodology and the sample demographics, etc, which reminds me of another bogus award where the Tube voted Best Metro in Europe. When the news came out, in disbelief I tried to check the source but coult not find it, but thankfully London Underground pinpointed it to "a small group of Londoners who did vote for the Tube".
What all the newspapers failed to report from these bogus awards is that the best metro was Singapore's SMRT and the best passengers experience was Seoul's -two relativement recent transportation systems indeed.

Personally, while I agree the London Black Cabs are courteous and knowledgeable (quite unlike the rude and ignorant Parisian or New York drivers) and set a benchmark for the industry, the London Underground is dirty, saturated and not running well. For instance, the drain (Waterloo & City Line) has been CLOSED in 2006 for 6 months to refurbish signalling but I still get a text message saying it's to blame for this line not running at least once a month.

Where the tube could easily win an award though would be when it comes down to its ticket price: it's probably the most expensive in the world?

London, transportation, taxi, tube, rail, WaterlooCity, richmondtransits.blog

Ready for the pizza party!

I just came up with a new entertaining concept!
As I bake bread almost every week, I just thought about doing a pizza party -it's the same dough after all!
It's been a hit with the littlelings... and adults too.

SET UP
- dough mix: 1 kg strong white bread flour, 35g fresh levure, 3 tbs olive oil, 450 water
- knead (see previous posts on bread)
- let prove for 2h, cover with linen
- shape some dough balls, about the size of a tennis ball
- let prove 1h
- set-up all the ingredients, see picture
--> creme fraiche, chopped oignons, lardons
--> origan
--> tomato passata
--> seafood mix
--> chorizo, ham
--> mozarella, blue chees, goat cheese, emmental (not cheddar!), parmesan for a 4 cheese pizza
--> anchovies, capers, olives
--> spinach, mushrooms, peppers, fresh basilic (add at the end, just like rocket)
--> fresh and cooked eggs
--> etc, check the picture

THE PARTY
Start with baking small sough balls, about the size of a wallut, dunked in oil and chopped gardlic for the aperitif. You can also bake some brushettas by stretching some of your dough balls, brushing with olive oil and adding chopped tomatoes, oregano and basil, salt and pepper
You will then need two baking trays, abundantely floured or with a silicon cooking mat. Each guest makes their own piza and bakes it in a very hot oven. Just keep in mind that the best pizze are often the simplest one -avoid the dog's dinner by setting the example!

SOME SUGESTIONS (MAYBE BEST TO WRITE A RECEIPE LIST BEFORE)
- passata, anchovies, capers, seafood, origan, pepper (no cheese on seafood for traditional Italian pizze though I am not too sure about where this rule comes from)
- four cheese (see above), on a tomato base, no salt!
- creme fraiche (no tomato), oignons, parsley, pepper (no salt)
- tomato base, chorizo, mozzarella, peppers
- Florentina: tomato base, lardons raw egg (w/o the shell ;-), capers

ENJOY!

Are high-speed trains viable in the US?

Interesting article here:
tripso.com | Are high-speed trains viable in the U.S.?

Certainly thought provoquing in a country where "high-speed trains" mean 150 mph only.

Here are the comments I've posted.

To me, there are a few truths:
- Rail is less polluting in general (it takes less energy to move something on iron-to-iron railways), even more so if lines are electrified and electricity comes from renewables or nuclear

-  Rail competes with air easily for distances less than 1000 km / 600 miles

- The city-centre to city-centre networks work well in dense connurbations with adequate public transport between the city centre and suburbs. When megapolis have no centre, advantages are less obvious.

- For the end-user, convenience/speed and price must be right, unlike in the UK where people choose cars because public transport fails them, despite congestion and high cost of the personal convenience called "car".

- Railways are never going to turn up a profit, they need subsidies and have to be built upon long periods to become alternatives to automobiles. Just like roads and street lighting. Of course, single lines can be profitable under some cicumstances, but it's missing the point about the advantage of an integrated public transport network.

railways, rail, tranportation, UK, USA, richmondtransits.blog

Time to nationalise the trains?

Read in The Times this am:
National Express wants taxpayers’ cash to keep running East Coast trains - Times Online

At a time where rail fares have been increasing faster than inflation, I was reading this and thinking it was a further proof that the rail privatisation did not work, in the UK or anywhere else.

Its results are:

• a poor deal for the consumer with one of the most expensive transport system in the world, sending more people than ever on the roads (an overused infrastructure with little investment over the last 20 years)
• little progress in upgrading and investments, with for instance no high-speed links between London, the Midlands and Scotland ; I mean Crossrail and HS1 are not much in 20 years
  
• overall, the service is sort of improving but is running on many lines over-capacity 

In the meantime, the government continues with its double standards and taxes cars CO2 emissions while not taxing aviation fuel and not phasing out diesel train engines with electrified lines.

UK, rail, railways, transportation, richmondtransits.blog

My no-knead sourdough bread

I've now been baking bread almost every week-end for well over 3 years and have tried many different recipes, including this one or that one, but also ciabattas, lardons breads, walnut and apricots breads, etc etc etc.

I've got several books just , including the "ultimate" The Bread Bible, a very concise and good book in French called Les recettes du boulanger : Pains et viennoiseries.

My current routine is to refresh my sourdough starter which I keep in a jar in the fridge on Thursday night, mix the ingredients together on Friday and bake on Saturday. I always keep some dough if it's a white bread to make pizzas for the Sunday night.

So far, I was using the proportion that Joanna gave me:

• 675 g strong organic white bread flour + 75g organic rye flour, or any mix I like of different flours (such as spelt, malted, buckwheat, etc...) but keeping the total at 750g
• 270 g sourdough starter, usually using rye flour or wholemeal or white bread flour -I keep them at around 100-120% hydratation, which is same weight water and flour or a bit more water
• 495 g water
• 15 g salt -regular, coarse sea salt doesn't make a difference except sprinkled on the crust
• Note that you can also add up to 20% of "whatever": dried apricots and walnuts, sunflower and other seeds, lardons (pancetta cubes) and rosemary, etc...

The rest of the recipe is:

• Knead for 15 mn (that's a whole blog post on the subject...)
  
• Leave overnight to prove on a silicon sheet on an oven tray
• Pre-heat the oven to the max (275 Celcius for me)
  
• Bake for about 50-55 mn with a metal tray and 7-10 ice cubes on the oven bottom but NOT under the bread -makes it all soggy
• Reduce heat to about 180 degrees after 20 mn
• Wholemeal, spelt, rye breads take more time to bake: to see if they're done, tap on the bottom to hear if it sounds hollow, if not continue for 5-10 mn.
  

Now, 750 + 135 = 885 g flour for 495 + 135 = 630 g water, which is about 70% hydratation or 66% if you don't account for the sourdough starter.

Over this bank holiday WE, I've tried my new toy -a very nice electronic scale and have altered the proportions to go well over 70% hydratation:

• I've kept the flour at about 750 g (using a mix of my favourite Dove's Organic StrongWhite Bread Flour and about half of the lovely Bacheldre Smoked Malted Flour)
• However, largely due to a handling error I've ended up with over 320 g of starter
• Thinking back of the "no-knead" NYT article I had read some time earlier, I decided to experiment and added about 600 g of water.
• Now, this makes a very soggy dough which you can't knead -just leave proving for about 14-18 hours or thereabouts
  
• Shape as best as you can trying to to add too much flour or you'll see the seams inside the bread
• Mark and prove for 2 hours (on the photo, I had only the time to leave it for 1h but the result is still good).
• Bake as above (again, on the picture, I did not have time to pre-heat the oven really hot, so the bread is softer but it's still OK, kids loved it)

Notes:

• The NYT recipe suggests baking it into a cast iron pan. I've tried it and like the result but prefers my bread to be more wonky and hand shaped. The ice cubes (thanks god I have an fridge with an ice machine) seem to do the job.
• If you use yeast, either frest or dried, you need to reduce the proportions or your dough will deflate back due to the long proving time. You can also do a biga or a starter the day before with a bit of yeast and a 100% hydratation flour-water mixture.
• Sourdough can be started but you need a week to develop it.
  

Links:

• Recipe: No-Knead Bread - New York Times
• Apartment 2024 » Blog Archive » The Famous No-Knead Bread
• Joanna's French sourdough loaf (and lots of lovely holes!!!)
• Smitten Kitchen's no-knead bread

Earth day: NOx, electric cars and diesel

I was listening to Robert Evans from Cenex, a company developping fuel-cell and "low carbon" (whatever that really means) technologies in this podcast on guardian.co.uk.

He suggests electric cars are THE solution (he would says that, would he not?) as they cut pullution. The interviewer doesn't buy this and questions if it's not just moving the pollution to coal fired plants (in the UK between 60% and 33% of the electricity is generated from coal and the 74% from fossil (can't seem to cross-reference 2 sources), 49% of electricity is made burning coal in the US, while in France 78.1% comes from nuclear in 2006).

Evans answered that moving the CO2 emission from tailpipes up to a power station chimney reduces NOx emissions. Which brings the whole issue I've been raising about diesel.

The goverment has been focussing solely on CO2 emissions, via car tax bands linked to emissions for instance (note that airlines and ships are exempt of fuel duty), which had the effect to favour diesel cars: oil burners registrations have grown from 13.8% in 1999 to 43.6% in 2008!

The problem is while diesel engines emit less CO2 (about 20-30%), they emit much more NOx and particulates, about 24 times more according to this source. While CO2 is not an actual pollutant, NOX and particulates are and are harmful to anyone in the vincinity of traffic -in particular children in urban environments.

Just another proof that the government is using CO2 as an excuse to tax with no proven ecological reasons.

UK, pollution, environment, diesel, automobile, globalwarming, richmondtransits.blog

Scrap the VAT, introduce the PAT

I was tweeted this link yesterday: Health risks of shipping pollution have been 'underestimated' | Environment | guardian.co.uk

Confidential data from maritime industry insiders based on engine size and the quality of fuel typically used by ships and cars shows that just 15 of the world's biggest ships may now emit as much pollution as all the world's 760m cars. Low-grade ship bunker fuel (or fuel oil) has up to 2,000 times the sulphur content of diesel fuel used in US and European automobiles.

The fuel oil (bunker fuel) used by those sea-going levihathans, just like kerosene (the airlines fuel) are not taxed, as opposed to petrol and diesel used by cars. Ironically, cars have become much cleaner, even diesel with new particulate filters -although they're not quite ubiquitous yet.

My conclusion is simple: our government is taxing automobilists and smokers not for health or environmental reasons, but simply because it can. Taxing foreign ships and plane is more difficult but not less harmless.

How to solve this?

I've been wrestling with that idea for a while: it's difficult to tax things that don't fall under a national law. The current system to tax CO2 emissions for instance is profoundly injust as I put it above, and it misses the point as housing for instance is not taken into account. It also favours displacing CO2 emitted by post-industrial countries to developping countries who use old generation coal stations.

One thing that could be taxed is the good when purchased. So what I propose is replacing the VAT with a variable tax based on CO2, NOx and other harmful compounds "embedded" (in reality emitted during the manufacturing process) in the products we buy.

That would be a PAT: Pollution Added Tax.

I can only see benefits: it would give everyone an incentive to be more sustainable, and create a lot of jobs because it would be quite complicated to administer.

But my PAT would be a great way towards more GloCalisation.


Tags: environment, airlines, pollution, richmondtransits.blog, transportation, uk, politics, co2, green, vat

Comment on new cars vs. old cars

Interesting post here:
Re*Move: New Cars vs Old Cars II

And my comment:

Interesting conundrum.

1. Yes, rewarding for failure is wrong.
Let's just however point out that rescuing banks was not optional to start with and then that Western Governments have lent money to those failed banks. It's a bet of course, but the tax payer should, hopefully, get some return when they cash in those shares in a few years.
Note that some govermments have been smarter than others (UK, USA) by getting some right-to-say instead of just buying non-preferential shares.

2. The car industry has come a long way, people won't give up individual mobility easily.
While US regulators did not do anything to force their national manufacturers to reform, the story is different in Europe where there's some pressure to reduce emissions. This has resulted in quite some considerable technological advances, but ultimately it's down to economics: when oil will be rare, people will switch to electric because it will be economically viable.
On the other hand, public transportation offerings vary from poor (USA) to excellent (Sweden, Netherlands, Denmark). You can't expect people to switch in a nation like the UK where there's been virtually no investment in rail for the like of 30 years, no high-speed lines between regions, etc...

3. Cash for new cars, it's not about ecology stupid.
It would be carbon-efficient to let every industrial job go on the dole. People would watch their plasma screen but won't have the money to have cars. The whole economy may collapse and some will cheer at the decrease in CO2 emissions. Riots will ensure, and we'll need to develop tear-gas that don't contribute to global warming.

Another petition, for Bushy park

Just got this email from Mich Miller about Bushy park.

Not much to add, except that I still have to figure out why Royal Parks, local and national government have this obsession about taxing down to the individual users, via things as ludicrous as road charging: are we going to have to put coins in lamp posts for street lighting?

In my opinion, there are things to be enjoyed by all that should be financed by the Nation, such as coastlines (read: maintaining flood barriers), nature reserves (Royal Parks), a transportation system that reduces pollution (canals, trains, etc...). And it seems it's always about making one thing more expensive and not the alternative cheaper.

Rip Off Britain?

Could I draw your attention to another petition (mine) against the proposed car parking charges for the deer parks. Mine encompasses Bushy Park as well as Richmond. We are likely to be herded into a new (and I suspect smaller) car park round the new "visitor centre". This will mean having to cross the access road to get onto the grassy park - daangerous for toddlers and dogs. If you would include the link in your blog I would be grateful.

it is: http://petitions.number10.gov.uk/Deerparkparking

Cheers

Mich Miller

Sign the petition to keep Richmond park free

Probably inspired by Richmond Council's never ending quest to extract more taxes from motorists, the Royal Parks has launched a consultation on whether it should charge for parking.

After free parking on Sunday being removed, the steep increases for Kew Gardens concessions, it's another blow for our purchasing power.

The detailed documents are on Royal Parks' web site:

• Park parking consultation document
• Draft impact assessment

I'm not sure what the real intent is, apart from the stated goal of "encouraging people to travel by public transportation" (which is daft as no busses go to Richmond Park). What is true is that the car parks are full at week ends, especially since they made the one at Pen Ponds about half the size (and tarmac'ed) as before.

The impact of charges, apart from the obvious bite in people's wallet (especially for OAP's), would be:

• Parking congestion around East Sheen, Ham and Roehampton gates, where there's currently no CPZ (of course, this would be a great excuse for Richmond Council to tax us more with a CPZ extension)
• Parents with young children would also find it difficult to travel to the park by public transport

Here are my alternative suggestion:

• Remove the snack food outlets in Pen Ponds, Kingston gate and Broomfield parkings: those vans with German licence plates, complete with their Polish employees, do nothing for the public health, especially as they're powered by noisy and smelly diesel generators.

Go on and sign the Petition to take action against a proposal to charge for car parking in Richmond Park on Number10.gov.uk


Read also:

• Richmond Park Parking Charges Could Cause Chaos For Local (LibDems)
• Drivers' anger at charge for using Richmond Park (Evening Standard)

richmond, park, parking, richmondtransits.blog

Social city guides

One of my pictures went into the Schmap guides, under Borough market, in their market section: very difficult to navigate to but a good read nevertheless :-)

Aggregating internet users contribution and "rich media" content into "social city guides" is interesting but often failing in its execution. The idea is to aggregate content, just like Wikipedia, for richer guides with more up to date tips.
Zagat does this already for restaurants (subscription required), and Tripadvisor for hotels and holidays but in practice there are many small players and in the current context many may go out of business as VC funding runs out. In the meantime, check out TrustedPlaces.

Read also my previous post on Borough market...

Heathrow is just dangerous where it is

Last year, the BA038 flight narrowly avoided catastrophe when the Boeing 777 crash-landed just short of Heathrow's perimeter fence after nearly shaving houses, gliding only 6 meters above cars on the A30.

Yesterday, the Turkish Airlines 1951 crashed 3km north of Schipol's runway.

There are striking resemblances between both accidents: in both cases, the Engines stalled and as the BA038 AIBB report implies, it's quite a miracle in both caes that there was no fire after impact, despite the landing gear perforating the fuel tanks and the fire switch not being activated in the proper squence for the British Airways flight.

Where there are differences though, is in the configuration of the airports: Schipol has been built away from Amsterdam, to allow for approaches over the North Sea and minimise nuisances. In passing, Netherlands, and especially Noord Holland, is the densest European country.

This muddy field explains largely why most of the Turkish Airlines 1951 passengers escaped unharmed despite the fuselage breaking in three sections on impact. Note that Turkish has a good safety reputation and that the Boeing 737-800

If a two engine aircraft (I keep thinking four engines are better...) lost power in the same way while on final approach to Heathrow it would end up right on Cardington square, Hounslow. In the best case, it would be a small aricraft falling on a single nearly empty house like the Continental 3407.

Heathrow flight paths are directly above 2 millions people, a 747 crash on Richmond high street would be way more ugly...

See also: Heathrow is not safe: chilling crash map

Highway Robbery In Richmond

BBC NEWS | England | London | Loading bay takes £1,400 in fines

A London council has taken an average of £1,400 in parking fines per day from a single loading bay, it has emerged.

Over 20 months 10,000 fines were incurred at the St Margarets Road bay in Twickenham, south-west London.



Not much to add, the council continues to see cars as giant piggy banks.

Tags: richmond, parking, automobile, richmondtransits.blog

Why were school closed today?

The weather reports were not that bad yesterday, yet most schools in Richmond were closed.
BBC NEWS | UK | Education | More schools 'might have opened'

Has common sense been abolished, and is the "health and safety culture" prevailing on the needs of working parents?